Why customers choose SAP Sales & Service Cloud
AI, where it matters most
Integration
A true
Suite-as-a-Service
Suite-as-a-Service
SAP Sales & Service Cloud
Powerful where it matters most
Chosen by enterprises where complexity is the rule – not the exception
Structured B2B Sales
Built for long sales cycles, approval flows & complex quoting.
Built for long sales cycles, approval flows & complex quoting.
(Not just opportunity tracking – true sales process control)
Integrated Service Management
End-to-end service – from ticket to SLA to parts return – in one solution.
End-to-end service – from ticket to SLA to parts return – in one solution.
(No need for add-ons or custom builds)
Embedded Intelligence
Real pipeline insights – based on SAP data, not isolated CRM events.
Real pipeline insights – based on SAP data, not isolated CRM events.
Enterprise-grade Architecture
Deep native integration with ECC, S/4HANA & logistics modules.
Deep native integration with ECC, S/4HANA & logistics modules.
(No middleware. No API gymnastics)
So why does all this power feel so far from the actual deal?
Because it is disconnected from daily workflows.
Because workflows happen in Microsoft.
When CRM Fails — This Is Why
What is the challenge?
Real-time integration into high-frequency daily work
CRM must live where the work happens — or it falls behind.
Inclusion of people without SAP access
CRM needs input from people who’ll never open it.
Collaboration across tool borders
CRM must connect people across silos and systems.
📍CRM doesn’t stop at SAP’s borders.
It flows with people, across tools and conversations.
It flows with people, across tools and conversations.
Our Daily Challenge
Office is the blockbuster of everyday business.
Office is offered by Microsoft
Microsoft claims the perfect connection between Office and CRM
How can we attack Microsoft with Sales Cloud?
Conclusion
Two champions
One customer
One reality
Solution Impact
Your benefits
We bridge the gap Microsoft never could
We complete the SAP value story
We beat Dynamics where it matters
You can show all of it. Live.
Customer benefits
The Office integration Microsoft wishes they had
Massive time savings
Same tools. Better results.
No duplicates
No copy-paste
Our Solution
A Day at Bike4All
Lisa Bauer
(Key Account Executive, Bike4All)
Responsible for selling custom e-bike fleets to corporate clients
(Key Account Executive, Bike4All)
Responsible for selling custom e-bike fleets to corporate clients
Paul Schneider
(Head of Operation, Green Logistics GmbH )
As Sustainable Delivery Provider in Berlin and Hamburg he is Looking to expand his last-mile fleet with 20 new e-cargo bikes.
(Head of Operation, Green Logistics GmbH )
As Sustainable Delivery Provider in Berlin and Hamburg he is Looking to expand his last-mile fleet with 20 new e-cargo bikes.
🚴♀️ From first call to closed quote – in one smooth motion
A Day at Bike4All
What we deliver
🚴♀️ From first call to closed quote – in one smooth motion
09:00 AM
📞The right call – instantly in CRM
Paul from Green Logistics wants 20 more cargo bikes to expand his fleet.
Lisa logs the opportunity in SAP Sales Cloud.
Lisa logs the opportunity in SAP Sales Cloud.
09:05 AM
📂Collaboration kicks in – automatically
A Teams channel is created for the opportunity.
Sales & service teams are connected instantly.
Sales & service teams are connected instantly.
09:06 AM
✅Tasks in Planner – synced with SAP
Standard sales tasks are created automatically.
Everyone knows what’s next.
Everyone knows what’s next.
09:10 AM
🧠OneNote becomes CRM memory
Lisa captures notes. They stay with the opportunity – no loss, no leaks.
11:00 AM
📩 Quote from inbox
Paul emails the product list. Lisa turns it into a quote in one click.
11:00 AM
📄Word takes over – with SAP inside
Lisa clicks. Word opens. SAP delivers. She fine-tunes and sends it off.
No exports. No copy-paste. Just done.
No exports. No copy-paste. Just done.
17:00 AM
🔁SAP is now part of the flow
The pipeline is up to date.
The quote is complete.
The team is in sync.
The quote is complete.
The team is in sync.
No gaps. No guesswork.
SAP becomes the system of truth – by working with the flow.
SAP becomes the system of truth – by working with the flow.
Reply’s Microsoft Integration Suite
Turn Microsoft into your Sales & Service assistant
Outlook Connector
Link emails quote requests directly to SAP AI-Based.
Available end of Q3
Teams CTI
Integrate calls automatically.
Available now
Available now
Word Offer Integration
Create documents seamlessly.
Available end of Q3
Available end of Q3
SharePoint Document Binding
Centralize all customer documents.
Available now
Available now
OneNote Integration
Capture and link meeting and sells notes.
Available mid of Q4
Available mid of Q4
Task Planner
Synchronise SAP activities in Microsoft.
Available now
Integrated in Microsoft & SAP.
Thank you for being our guest today
💡 Ready to turn this into real impact?
Connect with us on LinkedIn
Recommend us to other customers
Meet us at upcoming events
Make CX effortless – for you and your customers!
Let’s get your customer experience flowing.
SAP CX Integration &
BTP Enterprise Apps
BTP Enterprise Apps
Thomas Nowak
Schedule a meeting with:
